Frequently asked questions about Wryst timepieces.
My payment was declined; what shall I do now?
We will be available to assist you and ensure a prompt successful transaction will be processed smoothly. Our online boutique is highly secure with SSL technology (Secure Sockets Layer). Our system may sometimes require "3D secure authentication". This is a fraud prevention measure that helps to protect businesses and customers from having their details exposed when making online purchases.
If you are unsure your bank card is 3D verified or not, then please contact us. If your bank card is not 3D verified, this could stop you from making online purchases. This extra security can be activated on request by your bank remotely.
I tried to check out and pay, but it is not working?
Some internet browsers are not safe or efficient enough to guarantee maximum security for online purchases. Please switch to Google Chrome or Opera. Internet browsers such as Firefox, Internet Explorer will not allow you to make payments.
I ordered an exclusive Wryst timepiece; when will it arrive?
We usually process and dispatch orders within 24 to 48hrs. You will receive an automated email confirming the shipment. You will then be able to track your parcel in your customer account.
Goods sent with DHL usually take between 2 to 5 working days to reach most destinations worldwide.
Which Serial Number are Available?
If you require a particular serial number for your limited edition Swiss sports watch, Wryst, please contact us. We will need the name and reference of the timepiece and can check stocks to see if the number you are looking to purchase is available. Wryst sports watches are the perfect gift for a special occasion such as a birthday, wedding anniversary, or to suit your fetish number.
How do I Change My Watch Bracelet?
Coming soon. Meanwhile, please contact us.
I want to purchase some parts that are not available on your site
We have many various parts available for your timepiece. Bracelet screw attachment kits, various bracelet color combinations, different buckle sizes/materials are available. Should you require any spares for your exclusive sports watch, Wryst, please contact us.
Which battery should I use for my Wryst watch?
1/For all quartz Wryst timepieces with chronograph function, we strongly advise purchasing a brand new RENATA 384 (SR41SW) Swiss Made battery which your local jewelry shop will be able to replace:
- Wryst Airborne (Sold-out, discontinued)
- Wryst Shoreline (Sold-out, discontinued)
2/For the quartz Wryst timepieces with three hands and date functions, we advise using the RENATA 371 (SR920SW) Swiss Made:
Can I call you to place my order?
The only way to purchase a limited edition luxury Wryst timepiece is directly online. We do not offer the option to make payments over the phone - This prevents us from unintentionally accepting orders placed with a lost or stolen bank card. We do not accept bank cheques, Western Union, cash on delivery, bank transfers, etc.