If you wish to cancel your order for a Swiss watch Wryst you must inform us in writing as soon as possible by sending an email to firstname.lastname@example.org with a Subject heading of “Order Cancellation”. Please include your Order ID number in this email.
If we receive your order cancellation instruction before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price minus the transaction fee we have incurred when we processed your payment. This transaction fee is typically around 5% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with the Refunds section below.
If we receive your order cancellation after we have dispatched your goods to you, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section below.
If you have purchased your product elsewhere than directly on our official website //www.wryst-timepieces.com then please consult the returns, refund & cancellation policy of this reseller.
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any or all items in their original condition and packaging for a refund within 14 working days from delivery, subject to the following conditions:
You must wait for our response by email before returning the goods. We may correspond with you by email to discuss the condition of the goods you wish to return. We will provide you with a Returns Form with a unique Returns Number when we have completed this process with you. You must complete and sign this Returns Form and include it with the package you return to us.
After our approval, you must return the goods to us by a registered/recorded delivery service (which requires a signature by the recipient) with suitable carriage insurance and write on the parcel "RETURN TO SENDER FOR REFUND":
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We cannot accept damaged or lost returns, and reserve the right to refuse your return if you do not send it by registered/recorded mail.
You must return the goods in new conditions, unworn and unused.
All returned products must be in their original product packaging. If you have opened the product packaging, or you have damaged the packaging so that it cannot be reused, we reserve the right to provide you with a partial refund only. You must retain your original registered/recorded mail receipt in case we require proof of the return in the unlikely event that your return package does not reach us. Any import duty tax and custom clearance charges to receive the goods back will also be deducted from your refund.
Subject to your compliance with the Returns section above, if you are returning your goods because the wrong products were delivered, or because the products delivered were materially different from what was described on the website when you purchased the products, then you shall be entitled to a refund of the full product price(s) of the returned product(s) and a refund of the full price of the original delivery charge.
Subject to your compliance with the Returns section above, in all other circumstances you will be entitled to a refund of the full product price(s) of the returned product(s) minus the transaction fee we incurred when processing your online payment only. The original delivery charge will not be refunded. In no circumstances will you be refunded your cost of delivering the returned goods to us, or any custom clearance to receive the goods from outide of United Kingdom.
Please note, if we reasonably believe the returned goods have been used you will not be entitled to a refund. You will be responsible for arranging for the delivery of your returned goods back to yourself within 28 days of our receipt of your returned goods.
Your refund will be applied within 24hrs of our acceptance of your returned goods.
Wryst Timepieces warrants to the original consumer purchaser that the movement will be free from original defects in workmanship and material for one year from the date of purchase. This warranty does not apply to the bracelet, case, crystal or battery. Wryst Timepieces shall not be liable for any incidental or consequential damages. The warranty does not extend to any parts of your watch that have been subjected to misuse or accident. Nor does it cover watch that has been tampered with, altered or repaired other than by the Wryst Timepieces Service Center, other than replacement.